Transparency and Client Satisfaction
At Author Vicinity, we take pride in exceeding client expectations and building long-term partnerships. We understand that unforeseen circumstances can arise, which is why we offer a clear and fair refund policy to ensure your complete satisfaction.
Client Satisfaction: Our Top Priority
Your success is our success. We provide a comprehensive suite of e-book writing, publishing, IT, and promotion services designed to empower your journey as an author. While we strive to deliver exceptional results tailored to your goals, we recognize that rare instances of dissatisfaction may occur.
Eligibility for Refunds
Our refund policy prioritizes cases where you have experienced demonstrably lower-than-expected quality in our services. However, refunds cannot be issued for change of mind, personal reasons, or discontinuation of services.
Prompt Request and Documentation
To initiate a refund request, submit a written communication within 5 days of receiving the completed service. Your request should clearly outline the specific aspects of the service that did not meet your expectations. Supporting documentation, such as emails, drafts, or project notes, will strengthen your case. Submit your request via email to info@authorvicinity.com or by mailing it to our designated address (available upon request).
Evaluation and Communication
Upon receiving your request, our team will thoroughly evaluate the information provided. We may reach out for additional details or clarification to ensure a complete understanding of the situation. This open communication allows us to make a fair and informed decision.
Fair and Transparent Decision Making
The decision to grant a refund rests with Author Vicinity and will be based on the merit of your request. We prioritize fairness and transparency, guided by our commitment to exceeding client expectations and delivering high-quality services.
Refund Amount and Processing
If a refund is approved, the amount will be determined based on the specific service rendered and the extent of dissatisfaction. In cases where only a portion of the service fell short, a partial refund may be offered. Approved refunds are processed promptly, typically within 5 business days, and issued via your original payment method whenever possible. You will receive confirmation via email once the transaction is complete.
Standing by You: Our Commitment to Service
For questions, concerns, or to initiate a refund request, contact our knowledgeable customer support team. We’re available via phone at
+1 (248) 599 2979. Your trust is invaluable to us, and we’re committed to resolving any concerns collaboratively.
By emphasizing open communication, fairness, and our dedication to exceptional service, this policy reflects Author Vicinity’s commitment to building lasting and positive client relationships.